Shipping policy

Shipping Policy

Thank you for shopping with Caka Decor. We are committed to delivering your order safely, accurately, and as quickly as possible. Please review our shipping policy before placing an order.

Shipping Destinations

Currently, we ship to:

  • United States

  • Canada

  • Australia

  • New Zealand

  • Singapore

  • Most European countries

If your country is not available during checkout, we currently do not ship to your location.

Order Processing Time

  • Orders are processed within 2–5 business days.

  • Processing begins after your payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Please note that personalized or custom-made products may require additional production time.

Shipping Time

Estimated delivery times after your order has been shipped:

Destination Estimated Delivery Time
United States 3–7 business days
Canada 5–10 business days
Europe 5–12 business days
Australia & New Zealand 6–12 business days
Singapore 5–10 business days

Actual delivery times may vary depending on carrier operations, weather conditions, customs clearance, holidays, or other circumstances beyond our control.

Total Delivery Time

The estimated total delivery time is:

5–12 business days

(This includes production/processing and shipping.)

Shipping Costs

We proudly offer:

  • FREE Standard Shipping on all orders within the United States.

  • Shipping fees for international orders are calculated during checkout based on destination and order details.

Any applicable shipping charges will always be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

If the order has already entered production or has been shipped, we may not be able to modify the shipping address.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping carriers, delivery delays may occasionally occur.

If your package:

  • arrives damaged,

  • appears to be lost,

  • or has not arrived within the expected delivery window,

please contact us within 30 days of the estimated delivery date.

We will investigate the shipment with the carrier and provide a replacement or appropriate resolution whenever applicable.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated during checkout.

Holiday Shipping

During peak shopping seasons (such as Thanksgiving, Black Friday, Cyber Monday, Christmas, or other holidays), production and shipping times may be longer than normal.

We appreciate your patience during these busy periods.

Contact Us

If you have any questions regarding shipping, please contact us:

Caka Decor

Email: support@cakadecor.com

Website: https://cakadecor.com

Customer Support: Monday–Friday